Website Support & Maintenance
A team in your corner can help keep you moving forward. Our team supports you after the launch of your website and is available for ongoing website enhancements and consulting.
Our Process
Website Assessment
It’s important to start with a baseline for the current state of your website. Focus areas are security, design, marketing, hosting, technology and search engine optimization.
Setup + Support
Every client receives free source control management (SCM) to keep your source code safe. Backups are verified and website publishing best practices are in place.
Collaborate
Our project managers can work with you to create a custom plan to fit your needs. We focus on the most important, easiest items first.
Monitor + Report
Every month website support clients receive a report of the work performed. For very active clients, regular meetings are available.
FAQ Frequently Asked Questions
What is website support & maintenance?
Support plans are intended to provide our customers with someone to call when they need help. The type of help we provide depends on your needs, the full suite of our capabilities is available to you. It could be graphic design services, web development, digital marketing support or general consulting. Ask us, we are here to help.
When is the right time to purchase website support?
We encourage all of our customers to carry a support agreement with us at all times. Our team wants to help in real-time and it’s much simpler when a support program is in place. Our team strives to help and be helpful, it’s easier to do that when a contract doesn’t get in the way. If you don’t have one, that’s okay, it’s never too late to put one in place.
What kind of attention will I receive from website support services?
By design our support services are reactive. When there is a request, we respond. Our team is instructed to respond to new requests within hours and provide a plan to complete the request within 24 hours. If this is not enough for you and you are looking for a more proactive approach, our Digital Growth Service is designed for strategic consultation.
I just built my website, do I also need a website support package?
It’s our recommendation that even when a new website is launched that a support agreement is put in place. The team is already in together, everyone is familiar with the project and with many digital initiatives, many times the launch of a new website is just the beginning. Once it’s launched, it’s time to put it to work.